BigDuffles.com - Returns Policy

Our No Worries return policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 30 days of your purchase. For details, read the policy below.

We unconditionally guarantee all unused or defective merchandise for 30 days from the order date. If you are not completely satisfied with your purchase you may return any unused or defective merchandise. All original paperwork must be returned with the purchase including a receipt and all original tags. We require pictures of all merchandise that has arrived damaged or defective.

WESTERN PACK BRAND bags are guaranteed for 5 years from purchase, if the bag becomes flawed follow the set trouble-free instructions for your free replacement bag:

  1. Cut out around the metal WESTERN PACK logo, ensuring you have the material as well.
  2. Print off a copy of your receipt.
  3. Write a brief explanation describing what was wrong with the bag and where the replacement will be sent.
  4. Ship the WESTERN PACK logo, your receipt and the letter to the following address.

    BigDuffles.com
    3467 E. 480 N
    Lewisville, ID 83431

TRANSWORLD bags are guaranteed for 3 years, if the bag has become defective in anyway ship it to the following address. Include: your purchase order receipt and a brief description of what happened.

SWINSTAR INC.
2433 E. 8th Street
Los Angeles, CA 90021
Tel. 208-228-5655

TCL bags are guaranteed for 5 years, if the bag becomes defective please contact TCL directly.

Travelers Club Luggage
2805 Columbia Street
Tel. 1-800-368-2582

*Please note: You will NOT be responsible for return shipping fees if your items were damaged in the original shipment or if we sent you the wrong item(s). We will provide a label for you to ship back the item.