BigDuffles.com - Return Policy

Exchange Policy

Worried about sizing? If your duffle bags don't fit for what you need you can return them within 30 days and we will ship you the right size for free!

Please note the exchange must meet these following requirements:

  • You must contact us to receive a return authorization or RMA number.
  • Our friendly customer service team will explain the steps to exchange your product.
  • Products that arrive to us without an RMA number will be refused and not accepted.

30 Day Return Policy

You may return your duffle bags within 30 days of the date of purchase for a refund of the product price.

The Return must meet these following requirements:

  • You must contact us to receive a return authorization or RMA number.
  • Our friendly customer service team will explain the steps to return your product.
  • Products that arrive to us without an RMA number will be refused and not accepted.

Please Note:

  • Merchandise must be received in its original condition and packaging new and unopened.
  • If used merchandise is sent to us we will refuse the shipment.
  • Merchandise must be returned pre-paid postage.
  • In the case of refunds original shipping is not refunded.
  • Credit will be issued to the original credit card once the returned merchandise has been received and conditions have been met.
  • Canceled orders may be subject to a $5.00 cancellation fee.

If you have any questions contact BigDuffles.com customer service at 208-228-5655 or via email at info@bigduffles.com. Our customer service hours are 9 am - 5 pm MDT Monday through Friday.