Warranty Information

Western Pack Brand Bags

Bags are guaranteed to be free from manufacturer’s defects for 5 years from purchase date.

In the event that your bag develops a defect please email a picture clearly displaying the defect to info@bigduffles.com. Please also include your order information.

When receive the picture it will be sent to the manufacturer to determine whether they will repair or replace the bag. We will then contact you with further instructions based on their decision.

Transworld Brand Bags

Bags are guaranteed to be free from manufacturer’s defects for 3 years from purchase date. Bags that become damaged can be repaired through the manufacturer.

In the event that your bag develops a defect please email a picture clearly displaying the defect to info@bigduffles.com. Please also include your order information.

When we receive the picture it will be sent to the manufacturer to determine whether they will repair or replace the bag. We will then contact you with further instructions based on their decision.

Travelers Club Brand Bags

You will need to call (714) 523-8808 ext 100 for customer service inquiries.

TCL will repair or replace the item within 30 days of receipt w/ same or similar item.

TCL bags also come with a manufacturer’s warranty of 2-10 years depending on the bag. Contact their customer service number for more information.

Their warranty does NOT cover any damage caused by:

  • Abuse, misuse, neglect or unauthorized repair
  • Damage occurring while the product is in the care or custody of a third party (e.g. airlines, hotels, and other carriers)
  • Normal wear and tear

If you have any questions, please contact BigDuffles.com customer service at (208) 228- 5655. Our customer service hours are 9am - 5pm MST Monday through Friday.